Privacy Policy

Last updated: 07/07/2026

1. WHO WE ARE

DigiGoCare ("we", "us", "our") is a clinic management platform operated by DigiGoCare / DigiGo Care Pvt. Ltd. This Privacy Policy explains how we collect, use, store, and protect personal information when you use the DigiGoCare mobile application and web platform.

For privacy inquiries, contact us at: privacy@digigocare.com

2. INFORMATION WE COLLECT

We collect the following categories of information to provide the DigiGoCare service:

Account and Identity Information

  • Clinic name, address, and contact details
  • Staff names, email addresses, and phone numbers
  • Doctor names, specialisations, and registration numbers

Patient Information (entered by clinic staff)

  • Patient name, date of birth, gender, phone number, and email address
  • Appointment history and clinical notes entered by authorised clinic staff
  • Billing and payment records associated with consultations

Usage and Technical Information

  • Login timestamps and session activity
  • Aggregate usage statistics collected via PostHog to help us improve the product

Payment Information

Subscription payment transactions are processed by Razorpay. We do not store full card numbers or banking credentials. Razorpay's privacy policy governs data they collect during payment processing.

Payment Information

This application does not collect or process any payment information. We do not store card numbers or banking credentials.

3. HOW WE USE YOUR INFORMATION

We use collected information to:

  • Provide, operate, and maintain the DigiGoCare platform
  • Allow clinic staff to manage appointments, patient records, and billing
  • Send appointment-related notifications and system alerts
  • Diagnose errors and improve the reliability of the service
  • Process subscription payments
  • Comply with applicable legal obligations

4. HOW WE SHARE YOUR INFORMATION

We do not sell personal data. We share information only with:

  • Razorpay: For processing subscription payments (financial data only)
  • Sentry: Error logs that may include limited technical context (no patient health records are sent to Sentry)
  • PostHog: Aggregate usage analytics (no patient PII is sent to PostHog)
  • Hosting providers: Our servers are hosted on AWS. Data is stored in encrypted form.

We do not share patient health records or personal data with advertisers, data brokers, or any third party not listed above.

5. DATA SECURITY

All data transmitted between your device and DigiGoCare servers is encrypted using HTTPS/TLS. Access to patient data is restricted to authenticated clinic staff with appropriate role-based permissions. We conduct periodic reviews of our security practices.

6. DATA RETENTION

We retain account and patient data for as long as your clinic account is active, and for a reasonable period thereafter in accordance with applicable law. You may request deletion of your data at any time (see Section 7).

7. YOUR RIGHTS — DATA & ACCOUNT DELETION

You have the right to request deletion of your account and all associated personal and clinic data at any time.

How to Request Account & Data Deletion:

  1. Send an email to privacy@digigocare.com with the subject "Account Deletion Request".
  2. Include your registered email address or clinic ID in the message body.
  3. Our support team will verify your request and permanently delete your account, patient records, and associated data within 30 days.

Note: Account deletion permanently removes all associated patient records, appointment history, and billing data and cannot be undone.

8. CHILDREN'S PRIVACY

DigiGoCare is intended for use by healthcare professionals and clinic staff. It is not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify active users of material changes via the app or by email. The "Last updated" date at the top of this page reflects the most recent revision.

10. CONTACT

For privacy questions, data deletion requests, or concerns: